Parag Das | WordPress Support Specialist

👋 About Me

Hi, I’m Parag Das — a passionate tech support specialist, QA tester, and WordPress enthusiast with years of hands-on experience in plugin development and customer support.

Currently working as an Associate Lead – Tech Support at Ollyo, I specialize in debugging, providing hotfixes, solving real-time WordPress issues, and ensuring customers receive fast, effective, and polite solutions. I also guide new team members and play an active role in improving internal workflows. Beyond work, I’m a regular attendee at WordCamps across South Asia, always eager to learn, share, and connect with the WordPress community. Whether it's helping users in Facebook groups or staying updated with the latest tech trends, I’m all about making the web better—one solution at a time.

🛠️ Skills

WordPress Core & Themes HTML, CSS, JavaScript, PHP Debugging & Troubleshooting Elementor & Page Builders Browser Dev Tools cPanel, FTP, DNS, Hosting REST API & AJAX Conflict Resolution Security & Performance Ticketing Systems Version Control (Git) Bug Replication & Docs

📄 Resume

Education

M.Sc. in Computer Science – Jahangirnagar University (2019–2020)
B.Sc. in CSE – International Islamic University Chittagong (2012–2016)

Experience

Associate Lead, Tech Support – Ollyo (Sep 2024 – Present)
Leading plugin/theme support, mentoring, hotfixes, and community engagement.
Technical Support Engineer – JoomShaper (Sep 2021 – Sep 2024)
Handled Joomla support, bug reports, documentation, and user engagement.
Front-End Developer – MagnifyAds.com (Aug 2017 – Aug 2021)
Built and optimized responsive websites and collaborated with marketing teams.

📞 Contact Me

Feel free to reach out for collaboration, support, or just to connect.

Email: paragdas@protonmail.com

Phone: +880 1825079342

Location: Dhaka, Bangladesh